A community’s leasing consultant is a often the first interaction that a student has with the community. To ensure that the community is represented by nothing but the best, Serendipit offers a full-fledged training program. For past clients, we’ve restructured sales and customer service training programs to appeal specifically to the college demographic. We’ve also created tiered incentive programs to motivate the rock star qualities in each leasing consultant.
Serendipit arms the leasing staff with the best tools to ensure the highest possible level of customer service and professionalism. A large portion of the training focuses on teamwork, motivation and follow-up. We also focus on achieving team and individual lease goals, fostering positive energy and creating an environment in which all team members can thrive. Residents will enjoy interacting with our team members and most of all, being a part of a fun, lively, enjoyable atmosphere.